We’re committed to providing a smooth and enjoyable vacation experience. Please take a moment to review the following policies and agreements, which are in place to protect both guests and property owners.

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🌦️ Weather / Acts of God

StayWise Rentals, the owner, and property management are not responsible for weather conditions, natural events, or acts of God during your stay. No refunds will be issued in such cases.

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🏗️ Construction

We are not responsible for construction work or neighborhood noise. Refunds will not be made for any inconvenience caused.

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⚠️ Unforeseen Conditions

If unexpected issues with the property arise before your stay, we reserve the right to issue a refund (per cancellation policy) or relocate you to a comparable villa with similar amenities.

 

🐾 Pets

Pets are not allowed unless you're staying in a designated pet-friendly villa.

• Approved pets incur a $100 fee.

• Unauthorized pets will result in termination of the rental, forfeiture of the deposit, and a mandatory cleaning fee. Immediate departure from the home will be required.

 

🧺 Cleaning & Linen Policy

Your home is stocked with:

• Linens, towels, kitchen towels

• A starter set of toilet paper and paper towels

Included in your stay:

• Departure cleaning (excessive laundry or moved furniture may incur additional charges)

• Guests must:

  • Bag and dispose of all trash

  • Start the dishwasher

  • Return moved furniture or decor to its original place

 

🔧 Damages / Condition / Personal Property

• Report damage or issues within 24 hours of arrival or at your check-in appointment

• Any damage during your stay will be charged

• StayWise Rentals is not liable for lost or stolen personal property

 

⚠️ Assumption of Risk

• Use of the property and pool is at your own risk

• This home is not childproof

• We are not liable for accidents, weather-related hazards, or equipment misuse

 

🏊 Pool

• Do not adjust pool equipment unless instructed

• Pool heaters take 2–3 days to warm and may be ineffective under 55°F

• Water level must be 2–3 inches above the skimmer to prevent pump damage

• Many homes feature pool alarms for safety

 

❄️ Air Conditioning

• Do not set the A/C below 75°F unless explicitly instructed – it may freeze and break

• If damage occurs, a $300 or higher repair fee applies

 

🚭 No Smoking

• Smoking/vaping inside the home is strictly prohibited

• If detected, deep-cleaning fees will apply and the agreement may be terminated

 

👥 Occupancy

• Maximum occupancy is listed in each villa's description

• Exceeding this number is a breach of contract

• Extra guests not listed in the reservation may incur a $200 fee/person

 

🛻 Garage / Keys / Parking

• Do not pull the red garage emergency release unless in an emergency

• Lost garage remote: $100.00 charge

• Lost key: $50.00 charge

• Garage parking is not guaranteed unless specified

 

🔇 Noise Ordinance Policy (Cape Coral & Fort Myers)

To comply with city regulations and protect our neighborhood peace:

• Quiet Hours: 10:00 PM – 7:00 AM

• No loud music or outdoor gatherings during quiet hours

• Parties/events are strictly prohibited

• Violations may result in fines, contract termination, and deposit forfeiture

Thank you for helping us maintain a peaceful and respectful vacation environment.

 

🛶 Use of Bicycles & Kayaks

By using equipment such as kayaks or bicycles, you:

• Accept all risks and agree to use them responsibly

• Agree not to hold StayWise Rentals, the owner, or property managers liable for injury, damage, or loss

• Understand this waiver applies to all guests in your group

 

🔥 Use of Fire Features

Guests must use outdoor fire features responsibly:

• You acknowledge you’ve been informed on proper use

• Supervise children and those unfamiliar with usage

• Use at your own risk

• You release StayWise Rentals, the owner, and management of liability for misuse, accidents, or injury

 

🚤 Boat Lift Disclaimer

• The boat lift is not automatically included; request use in advance

• Use is at your own risk

• StayWise Rentals and the owner are not liable for damage to the boat or lift

• Guests assume all responsibility for safe operation

 

📃 Cancellation Policy

• Cancel 14 days or less before arrival: 100% payment due

• Contract changes after confirmation: $200 handling fee

• We recommend travel insurance for cancellations or emergencies

  • Example providers: Allianz Travel | Travel Guard

 

⚖️ Governing Law

This agreement shall be governed by the laws of the State of Florida.
Disputes will be handled in Lee County, Florida.

 

⚠️ Legal Disclaimer

Guests agree that StayWise Rentals, the property owner, and management are not liable for injuries, damage, or loss due to weather, accidents, negligence, or misuse of equipment or facilities. Guests assume full responsibility for themselves and their party.

 

✅ Guest Acknowledgement

By booking, the guest confirms they have read, understood, and accepted the rental policies listed above. All guests in the travel party are bound by this agreement.

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